FAQs

What states can Guilty Grape wine be shipped to:

Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Michigan, Minnesota, Montana, Missouri, North Carolina, North Dakota, New Jersey, New Mexico, Nevada, New York Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia , Vermont, Washington, Wisconsin, West Virginia, Wyoming. 

 

Guilty Grape nonship states: 

Alabama, Alaska, American Samoa, Arkansas, Delaware, Hawaii, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Mississippi, Nebraska, New Hampshire, Oklahoma, Puerto Rico, Rhode Island, Utah, U.S Virgin Island. 

 

 

What are the shipping cost?

We only charge a flat rate of $18 for Guilty Grape wine. So fill up that shelf, it won't cost extra in shipping! 

 

How long is processing? 

We process all orders within 3 business days but we're always working to get your wine to you as quick as possible!

The Guilty Grape does not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions (i.e., heat, fires, and/or cold), The Guilty Grape reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.

 

How long does it take for me to receive my package?

UPS packages will arrive within 5 to 7 business days.

Delivery occurs Monday through Friday, excluding holidays.

State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities.

Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses.

 

Customer Response Time 

Please allow 24-48hrs for a representative to contact you via email. 

 

Will receive tracking? 

Yes! We keep you posted at every step of the way. Once your order has been processed you will be emailed a tracking notification!

 

Do I need an adult signature at the time of delivery? 
An individual over the age of 21 is required to be present to sign with ID. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment.

We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled - brrr.

 

Missed Delivery:

UPS is unable to deliver your package it will be returned to our warehouse and customer must pay for redelivery $18 or a $10 restocking fee if customer wants to cancel order, and receive store credit. 

 

Summer Shipping Policies:

If your order will be delayed due to summer temperatures, we will notify you about any delays in shipping to ensure that your wine arrives with limited exposure to heat.   

Can I return my wine?

Customer Returns: We’re unable to accept returns for any reason, this includes orders placed in error.

Returns: We’re unable to re-ship returned wine because we aren’t able to guarantee the wine's quality once wine departs our warehouse. 

Returned wine from a customer's inability to receive package delivery will neither be returned nor credited.

We always want you to love what's in your glass! But for any reason- if you are unhappy, please reach out to us at help@theguiltygrape.com so we can do our best to make it right!

For lifestyle products - you can return up to 10 days after receiving your product for store credit. You will find instructions in your email with your tracking information.

Additional non-returnable items:

-Gift Cards 

-Gift boxes 

If you have any questions about your order, please email us at: help@theguiltygrape.com